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  • valarie907 12:03 am on November 5, 2012 Permalink | Reply
    Tags: , privacy, , technology   

    social media for the private person 

    Social media reveals a lot about a person and it is important for people to be aware of when, where, how, why and who they interact with online and what sort of digital information is shared, collected and stored about themselves and their activities.  Geospatial or geolocation technology is a growing piece of our everyday interaction with technology, intentionally and unintentionally, and it is on the rise.

    I’m a private person, so I probably wouldn’t use an app like FourSquare.  In fact, I remove location tags from my Facebook profile since Facebook does not allow users to just turn off Google Maps.  A place and time stamp can be intrusive, and potentially unsafe if it reveals too much information, enabling people to be victimized.  If law enforcement can use metadata in photos and information collected from social media, so can cyber stalkers and criminals.  Frankly, I don’t want that much information available to recreate my life.  Don’t get me wrong, I’m all for accountability, but it needs to be balanced with respect for people’s privacy.  Give them an inch…

    One day, a “Seen by” feature popped up on the Facebook group I created for a non-profit donation center I run.  It included names and times when members viewed a post.  This was a breach of privacy.  As a grad student I stay up late to work; how late is nobody’s business.  Nor is it my business when someone views a post.  It turns out that it is useful for groups that needed accountability (i.e. classes), but the time too?  Really?  Do people need to know what I was viewing a post at 2 am?  I’m surprised it didn’t reveal locations.

    Since then, the time stamp has been removed, but names remain.  I must confess that I take a peek on occasion even though it leaves me feeling like a nosey neighbor.  Facebook collects all kinds of information, and they mean to make a profit and in their pursuit of that profit they can turn on and turn off features for all the information they collect with little warning.

    As much as I love social media, I have other concerns about our use and dependency upon technology in addition to privacy and security:

    • Mindful Participation:  We are responsible for what we share intentionally and unintentionally, but it is a challenge to stay informed.
    • Intellectual Property Rights:  Who owns all that info about us and what we share?  It usually isn’t the user.
    • Mass Consumerism:  We continue to cultivate a culture of mass consumption…to what end?  Which leads right into:
    • Sustainability:  What about the resources used in creating and using these devices?  The slave mines, the energy and where is the waste going?  It is much more costly to throw a text book away than it is an iPad.
    • Digital Divide:  Technology has traditionally been an advantage of the elite.  How can we provide access to this potentially transformative technology to all?
    • Interpersonal Connectivity:  Are we spending too much time using our devices?
    • Addiction:  I’m embarrassed to say how many times I check [you name it], and I’m sure I’m not the only one.  I find the reward nature of social media to be a little disturbing and I find it worth asking if I control it, or if it’s controlling me.

    Now, if you excuse me, I need to check Facebook and Twitter, update my LinkedIn account, upload some pics to Flickr, see what my friends are reading on Goodreads, find Diigo again, figure out what to do with Google+ and contemplate deleting my Pinterest account…

    Sources

    Chandler, K. (2012). Crowdsourcing to protect your privacy. Retrieved from http://gisweb.apsu.edu/content/crowdsourcing-protect-your-privacy

    Dwoskin, E. (2012). Keeping conflict minerals out of your cell phone. Retrieved from http://www.businessweek.com/articles/2012-04-12/keeping-conflict-minerals-out-of-your-cell-phone

    Fakhoury, H. (2012). A picture is worth a thousand words, including your location. Retrieved from https://www.eff.org/deeplinks/2012/04/picture-worth-thousand-words-including-your-location

    Kelly, H. (2012). Police embrace social media as crime-fighting tool. Retrieved from http://www.cnn.com/2012/08/30/tech/social-media/fighting-crime-social-media/index.html

    Kopp, J. (2012) Social media risks & rewards. Retrieved from http://blog.ketchum.com/social-media-risks-rewards/

    Letham, G. (2012). Location-based apps rising in use despite privacy concerns. Retrieved from http://blog.gisuser.com/2012/04/09/location-based-apps-rising-in-use-despite-privacy-concerns/

     

     
    • Pamela Hawks 3:22 pm on November 5, 2012 Permalink | Reply

      If you haven’t seen Cory Doctorow’s Ted talk on facebook, privacy and social stimulus, you should watch it because he really gets to the “meat” of the problem as I see it:

      My fave quote from it: “facebook cashes in the precious material of our social lives and trades it for pennies”

      Thanks for bringing up ideas that we often don’t want to consider. it’s important to always be “looking over our shoulder” before we take leaps of faith into all these networks.

  • valarie907 12:48 am on October 1, 2012 Permalink | Reply
    Tags: , , , technology   

    interviewing librarians at JCLC – part 1 

    Joint Librarians of Color Conference 2012 - Kansas City, MO

    Joint Librarians of Color Conference 2012 – Kansas City, MO

    I recently attended JCLC 2012 in Kansas City, MO armed with a flip camera and a badge that read “I’m a student and I would like to interview you.”  It allowed people to know that I was a student with questions and an opportunity to offer their time without cornering them into a conversation.  I was often asked whose idea the badge was, to which I freely admitted the crazy idea was my own.  Unfortunately, I didn’t get any takers for a video interview, but many people were kind enough to stop a moment to allow me to interview them.  I explained that I was taking a class called the Hyperlinked Library with Michael Stephens and we were exploring services offered by libraries that invited their customers to participate and contribute in some way.

    I had two questions:

    • How does your library invite or allow customers to participate in the library?
    • In what ways does your library engage your community?

    This will be the first in a series of three blog posts to share with three participatory library services that left a significant impression upon me.

     

    The City Library

    The City Library - The back of Mr. Safiullah's business card

    The City Library – The back of Mr. Safiullah’s business card

    This first post is about my last interview.  I met Mr. Safi Safiullah outside the hotel while trying to figure out how I missed my airport shuttle reservation.  I recognized him from the conference, but never had an opportunity to meet him.  As it turned out, we both missed our shuttle.  Once we settled in to wait for the next shuttle, we chatted a bit and he asked what sort of library I might be interested in.  I won’t suffer you my answer, but I did find out that he is the Program Manager for The City Library of The Salt Lake City Public Library System.

    As our conversation continued Mr. Safiullah mentioned they have a mobile media center, which piqued my interest very much.  It turns out that it is an extension of their Technology Center which provides access to computers and various media equipment.  It appears that in the beginning the equipment was transported using private vehicles, but the library recently purchased an SUV and has the computers in protective briefcases for ease of transport to various places in the community.  The mobile media center visits Senior Centers and Community Centers where they provide the equipment to train people how to use technology, such as setting up an email account or whatever they want or need to learn on the computer.    The program has been around for several years, is library funded and now involves several people on their staff.

    I really appreciate that The City Library is stepping out of its physical location to provide important services like their mobile media center; it’s a wonderful example of a participatory service.  …I also noticed a phrase after Mr. Safiullah’s title on his card:  “Exploring New Ideas”  I don’t know if it’s on everyone’s card that works in this library system, but putting it out there kind of gives people permission to talk about it and offer up their own ideas.  Pretty awesome!

    Thank you, Mr. Safiullah!

     

    Library profile

     
    • Beth Morrill 10:27 am on October 1, 2012 Permalink | Reply

      What great ideas, both the mobile media center and your name badge. Kind of participatory hi-tech and low-tech.

      • Valarie 9:17 pm on October 3, 2012 Permalink | Reply

        Thanks, Beth! The idea of taking the technology to the people is wonderful…I’ll bet they are super supporters of this library system!

    • Katie McGaha 7:10 pm on October 1, 2012 Permalink | Reply

      Such a great way to take advantage of the opportunities the conference gave you, Valarie! I visited the City Library when seeing a friend in Utah a couple of years ago and it is a gorgeous site to see! We spent a good amount of time just walking around both the inside and outside of the library and there are so many spots that invite people to sit and relax. It’s also great to know that the library extends its services out into the community with the mobile media center, especially reaching users that can’t always make the trip to the library.

      • Valarie 9:27 pm on October 3, 2012 Permalink | Reply

        I’m jealous! The pics I saw online of it are amazing…I have another reason to visit Utah! I saw on Twitter that their website just received recognition for being simple and attractive…I agree. Check out the other notables:
        Top 10 Public Library Websites 2012
        http://emilysingley.net/top-10-public-library-websites-2012/

    • Pamela Hawks 12:10 pm on October 2, 2012 Permalink | Reply

      Putting that on your shirt was a great idea, Valerie. You’re right that people feel more relaxed about talking to strangers if they themselves make the decision first. It reminds me of those great t-shirts the staff wore in those Colorado Anythink libraries.

      (And have I mentioned already that you are a great photographer??!)

      • Valarie 10:14 pm on October 3, 2012 Permalink | Reply

        Thanks Pam…its always a relief when one of my ideas work! I think it also made me more approachable, much like those shirts they wear at Anythink…I wonder if they sell them?

        You’re nice to say that about my photography…it was hard since I let the natural light of the day pass and had to take them under fluorescent light…ick. I did some color correcting using Photoshop…

    • Jade T.M. 8:28 pm on October 3, 2012 Permalink | Reply

      I love your idea! It really is a great way to, as Katie said above, take advantage of opportunities the conference gave you. Conferences and similar gatherings are such wonderful places to meet interesting people, and people with great stories and professional advice. To the few conferences I have had the chance to attend, I wish I was able to record encounters with people I met and chatted with. I admire you putting yourself out there with the badge and asking questions to strangers, just to see what kind of responses you get. I think there are many things than can be learned from encounters like that.

      • Valarie 10:19 pm on October 3, 2012 Permalink | Reply

        I wish I had taken more pics, but I’m kind of a live-in-the-moment kind of person. It would be interesting to do this a big conference, but JCLC was the perfect place to try it out. I met some fabulous people I normally would not have and learned a great deal. It would be awesome to see someone else do it…hint, hint… =)

    • Laura Galván-Estrada 9:13 pm on October 3, 2012 Permalink | Reply

      With this attitude, you are going to go places! What a great idea! I’m pretty outgoing in my own turf but in a conference, I become Little Miss Shy. I’ve been doing this for twenty years — being a librarian and going to conferences, that is, but the socializing part, out of my comfort zone. But, at work, not so much.
      I’m looking forward to your next installment in the trilogy.

      • Valarie 10:40 pm on October 3, 2012 Permalink | Reply

        Thanks Laura! Here’s the strange thing; I am a very private and reserved person…honest. I’m not good at making conversation and am pretty content to sit back and observe when I do socialize. But, something happens when I’m around other people passionate about libraries and information services, and, well…I even shock myself. I always have a lot of questions and this field seem to welcome them, which helps a great deal to connect with strangers I might not have otherwise. …I hope I get to meet you at a conference one day!

    • michael 4:59 pm on October 4, 2012 Permalink | Reply

      Very impressive! I appreciate the “in the moment” viewpoint. I think some of the best l;earning happens there. Thanks for sharing your unique approach for this conference.

      • Valarie 1:15 am on October 8, 2012 Permalink | Reply

        Thank you, Michael! It was a wonderful opportunity to ask questions…something I never seem to run out of. 🙂

    • Patty Miranda 3:25 pm on October 6, 2012 Permalink | Reply

      Hi Valerie,

      You are so lucky that you were able to make that trip and interview people. I can understand why they didn’t want to do the video…they were shy. I’m very shy when it comes to video interviews.

      I thought your idea was genius. The laptop service from the city library is similar to a program a high is doing to help community members learn how to use a computer. I’m glad to see that you had a great experience!

      • Valarie 1:21 am on October 8, 2012 Permalink | Reply

        Yes, Patty, I felt most fortunate that I was able to attend JCLC! It was made possible by the scholarship that AILA, the American Indian Library Association, awarded me. I think there were only two of us from Alaska, too. And, I know what you mean about being shy…I doubt I would have volunteered for a video interview, either. The few times it would have worked, I was too slow to realize it and I didn’t want to interrupt the flow of the speaker. It was a lot of fun and I learned a lot!

    • Mickel Paris 4:40 pm on October 7, 2012 Permalink | Reply

      Now that’s taking the initiative! Fascinating work, and the badge idea is very effective! Sounds like you both learned new things and had fun while doing it!

      • Valarie 1:23 am on October 8, 2012 Permalink | Reply

        It was effective…and, it would be awesome if others did it too…hint, hint. 😉

  • valarie907 1:34 pm on September 17, 2012 Permalink | Reply
    Tags: , , , technology   

    fabulous find of the week 

    “Rather than thinking of our users as remote, we should instead recognize that it is we who are remote from our users.” –Anne Lipow

    I came across this fabulous quote in an email from Samantha Hines on a listserv and it stopped me in my tracks.  I needed to know more about where this quote came from.  Upon investigation, I traced it to:

    Lipow, Anne G. “’In Your Face’ Reference Service,” Library Journal 124(13) (August 1999), p. 51.

    It turns out Hines wrote a chapter titled “Libraries and Distant Users: An Evolving Relationship” (pdf) published in 2008 in the book “Technology in Libraries: Essays in Honor of Anne Grodzins Lipow” (pdf), which are available at no cost.

    Since many examples of participatory services are in public libraries, I was wondering how the academic library community was approaching the participatory model.  I am looking forward to reading about it.  What an unexpected and serendipitous find!

     

    BTW, it appears that Hines is working on a book project titled:  “Revolutionizing the Development of Library and Information Professionals: Planning for the Future.”  It is an exciting time to be in the library and information profession!

     

     
    • michael 2:56 pm on September 17, 2012 Permalink | Reply

      Cool! We need more good academic library examples.

  • valarie907 11:58 pm on September 9, 2012 Permalink | Reply
    Tags: , , technology   

    moving forward with eyes wide open 

    cc modified from Mashable.com at http://www.flickr.com/photos/mashable/4702811257/

    I’m excited about the Hyperlinked Library model!  Libraries like Anythink provide a great model, but I am even more excited for the libraries that are venturing out and giving it a go.  Why?  Because, it takes a certain amount of risk-taking and bravery to venture into new territory.  Not only is it new, the Hyperlinked Library engages the people in a very public manner.

    While I understand the barriers to integrating new service models and social media into the library culture (we experience much of the same ones in the school library where I work), the payoff for connecting with our users and our public is fantastic.  Please note that I did not use “program” to describe it.  Programs tend to generate a lot of excitement and energy to begin with, but tend to fizzle over time as enthusiasm and creativity wans.  The silent blogs, Twitter accounts, blogs and Facebook pages do little to promote a positive image for their libraries.

    I really appreciate the emphasis on thoughtful and purposeful decisions and actions for the Hyperlinked Library, Stephens, 2011).  When Pam Sandlian Smith of Anythink libraries shared her experience with the success of their newly branded library at our 2011 AkLA library conference, I was most impressed with how thoughtfully and purposefully it was done.  She shared that much of the changes in their libraries came about with the help of the concepts presented in Setting the Table by Danny Meyer (2006).  Hospitality was a significant and guiding principle that set the impetus for each change made.

    For social media to be successfully integrated into a library culture, I was thinking a few things need to be considered.  Here is a checklist list I am starting to put together:

    • Mission:  Supported.  Changes need to support the mission or the mission needs to be reconsidered if it prevents forward thinking.
    • Purpose:  Ask why.  Nothing should be adopted unless it meets a specific need or goal of the user.
    • Plan:   Learn. Research. Learn.  This is where true marketing begins – get to know your demographics and community and research the new idea and how other libraries have done it.
    • Implement:  Game on!  Full on engagement and participation.
    • Diligence:  Be persistent. Integration requires the change to be attended frequently…probably daily to be successful.

     

    Lastly, change needs to happen with a happy heart to continue to converse in an enriching and affirmative manner.  Have you ever noticed how you can hear a smile when someone is talking?  My favorite part of the Hyperlinked Library is how visible it becomes and that it allows the library to do what we’re supposed to do.

    Libraries are “dynamic centers – places that offer tools for personal development and economic improvement, places that create a sense of local community and provide a connection to the global community.” (from the Hyperlinked Library Model lecture, Stephens, 2012)

     

    Meyer, D. (2006). Setting the table: The transforming power of hospitality in business. New York: HarperCollinsPublishers.

    Stephens, M. (2011) The Hyperlinked Library: Retrieved from http://dl.dropbox.com/u/239835/StephensHyperlinkedLibrary2011.pdf

     
    • jlabecker 4:34 pm on September 10, 2012 Permalink | Reply

      I also appreciate the emphasis on thoughtful and purposeful decisions. I’ve had too many experiences in schools where change occurs for the sake of change,or worse, to fulfill meaningless paperwork mandated by the “powers that be”. Changes should be made to solve problems or improve services and they should address specific needs of the school community.

      • Valarie 1:39 pm on September 16, 2012 Permalink | Reply

        Thank you…I am surprised how often the value of the mission/vision statement to plan and develop services and programs comes up in the LIS courses I have taken so far. It forces us to examine the purpose of those ideas so that they really do support or compliment the mission of the institution.

        It seems to me that there is a lot more of the types of changes you mention in the education field. There is a desperation to increase teacher effectiveness and student performance which is further distorted by measurements that don’t give a complete picture. I wonder if libraries are heading this direction…please tell me we are not!!!

    • Judi 7:20 pm on September 12, 2012 Permalink | Reply

      Valerie, so true! Your thoughtful list might be expanded for changes to a library in general, not just social media. I would also like to suggest adding “evaluation” to the list…

    • Judi E 7:25 pm on September 12, 2012 Permalink | Reply

      Valerie, so true! Your thoughtful list might be expanded to include any change to a library, not only social media. And I would like to suggest adding “evaluation” to the list as well…thanks!

      • Valarie 1:52 pm on September 16, 2012 Permalink | Reply

        Excellent call, Judi! Evaluation definitely needs to be added! Looking back, I realized I was in a middle of a shift in thinking while writing this post; from social media to more general changes. Thank you so much for your suggestions.

    • Holly 9:42 am on September 13, 2012 Permalink | Reply

      I haven’t experienced change for the sake of change in the library environment. Rather, the problem has been people dragging their feet on ANY sort of change, even when it has been studied and will provide measurable benefits. Grrr.

      • Valarie 2:04 pm on September 16, 2012 Permalink | Reply

        For sure…reluctance to change is a significant issue and I can appreciate your frustration! I really appreciate the flatter model of the Hyperlinked Library in which there is more collaboration and decisions are not necessarily top-down to facilitate a more trusting and innovative space. I’m not sure what the solution is to “update” institutions that adhere to a traditional hierarchy of leadership would be other than professional development and peer encouragement for the leadership (such as conferences, #rsq12!). Seems like each situation would have too many particulars to generalize a solution.

    • Angela Bernard 2:59 pm on September 13, 2012 Permalink | Reply

      “Change needs to happen with a happy heart.” I LOVE that sentiment and agree wholeheartedly. However, the trouble is getting an entire library staff on board with change sometimes! I work with some pretty set in their ways women and, let’s face it, a lot of people working in libraries don’t like change. I wish we could make them read some of the materials we’ve read here.

      P.S. Your blog kicks ass. I feel like a total slacker/loser with my generic-themed word press site. 🙂

      • Valarie 3:32 pm on September 16, 2012 Permalink | Reply

        I’m so glad you do, Angela! I almost changed it because I thought it might’ve sounded too sappy. But, we color what we do by our attitudes. When dealing with feeling dislocated from my Inupiaq culture and “finding” my cultural identity, my college education was significant in helping me understand that we were not the only ones who have gone through this type of cultural change…it happens over and over throughout history. I’m not saying that made it okay or easy, but I was able to let go of being a “victim” and move on. Not everyone agrees, but we can do only what we can for ourselves and hope others might notice and be inspired. People don’t like change, but I think we can create a work space more receptive to change. I just purchased Peter Block’s Stewardship and look forward to reading about his ideas to do this. Here’s an interview with him I found online:

        Embracing Stewardship: An Interview with Peter Block (pdf)
        http://lp.wileypub.com/FlawlessConsulting/ArticlesByPeter/EmbracingStewardshipAnInterviewWithPeterBlock.pdf

        And, gee, thanks for the compliment…have fun playing around with yours!

    • Patty Miranda 5:44 pm on September 14, 2012 Permalink | Reply

      I like how you ended you post with “A place that offers tools for personal development and economic improvement” by Stephens, 2012. It stands out to me because this weeks lecture also included the Tool Library. Tools are very expensive and having a tool library where people can check out tools for one time use is amazing. I loved it so much that I shared it with my husband. He couldn’t believe it! He doesn’t understand yet exactly where libraries are heading, but hopefully soon I can show him.

      • Valarie 3:42 pm on September 16, 2012 Permalink | Reply

        Patty, I love how you expanded the meaning to include nontraditional collections! I was thinking conceptually, but you are so right; we can meet some very important needs by rethinking the services we can provide. While attending a ATALM/WMA (Association of Tribal Archives, Libraries & Museums/Western Museum Association) conference in Hawaii last year, I learned about a tribal museum that checks out ceremonial items because they are still used. What a beautiful illustration that they are a living culture and their museum is not just a display of the past. It turned out that several tribal libraries also do this…talk about keeping it relevant to the users. Thank you for expanding my thinking!

    • michael 1:02 pm on September 17, 2012 Permalink | Reply

      Your checklist is spot on and could be incorporated into the planning assignment. All of those things are important to consider in order to be successful with social tools and other emerging technologies. It’s a far cry from “technolust.”

      • Valarie 1:44 pm on September 17, 2012 Permalink | Reply

        Will do…I appreciate the feedback!

  • valarie907 12:00 am on September 3, 2012 Permalink | Reply
    Tags: , , , technology   

    reflecting on technology and the participatory library 

    Work with schools, Bronx Traveling Library : people using bo...

    cc New York Public Library Visual Materials

    The potential to improve the library’s usability and engage the patron though new technologies makes sense because people are already successfully using technology to access information through other means.  I, myself was frustrated with the inability of library technology to measure up to my experience as an online consumer.  As Lankes, Silverstein, Nicholson & Marshall (2007) suggest, I might be more interested in our community library’s OPAC if I were allowed to manipulate the interface and search results to my liking or take an interest in the collection should I be able to read other local reviews or submit my own.  But, the lack of engagement, the lack of potential, has left me indifferent, only visiting when I am checking to see if they have a title after perusing the reviews elsewhere.

    “We adapt to what we adopt.”  Buckland (1997)

    So, the idea for libraries to make use of emerging technologies is more than welcome.  Change is passing the reluctant library by and forward thinking is barely allowing libraries to maintain their momentum and cultural relevance.  I agree, there are many barriers and issues to overcome, and, no, we should not forsake our traditional library users, but, the opportunity is great for those who step out of their comfort zones to explore how they can better meet the information seeker’s needs and engage him/her in new ways.

    “The library and its leadership need to be shaping that future today by crafting services that people want now.”  Casey & Savastinuk (2007)

    Lankes, et al. (2007) proposed the conversation theory to help libraries/librarians understand how they might develop a relationship with their users and potential users in their communities to find out how to better serve them.  In both Casey & Silverstein (2007), and Lankes, et. al. (2007), the emphasis on feedback brought to mind the “askhole” (please pardon the crude imagery, but it will prove a point).  While I have seen many library friends share this meme, I’m afraid that librarians are capable of the same ingratitude.  If we solicit information from the library user regarding improvements to library service, are we not obligated to demonstrate a show of faith and attempt to meet those needs or at least explain when we can or why we are not able to?  Trust is established when conversation goes both ways and we demonstrate we are listening to and acting on those criticisms and requests.

    I see marketing as a continuum of that conversation as we play close attention to our user demographics, needs and how to inform them of our services.  Casey & Savastinuk (2007) briefly use the business words “competition,” “market” and “customer” before returning to the verbiage librarians seems more comfortable with.  This left me wondering why libraries are afraid of adopting ideas from the business world.  Kathy Dempsey encourages libraries to carefully examine how they could market their library services to their stakeholders and has a wonderful diagram for The Cycle of True Marketing (2012).  I came across a SlideShare by David Armano (2008) that capitalizes on micro interactions and direct engagements in the business world that I believe also fit the participatory model in libraries.

     “The best knowledge comes from an ‘optimal information environment’.”  Lankes, Silverstein, Nicholson & Marshall (2007)

    I value that the role of technology proposed in our course readings is as an enhancement, not an end unto its self.  The threat of becoming consumed by technology and losing sight of the mission of the library while attempting to integrate it into the library programs and services is real.  I also appreciate the emphasis that the participatory library model does not undermine the values and principles of librarianship or that the well thought out mission should guide decision-making.

    Yes, I’ve already bought into the participatory model of libraries and librarianship, but it isn’t without an ear for criticism.  It is important to listen to the whole conversation…not just to the part that shares the same viewpoint.

     

    Armano, D. (2008). Micro interactions + direct engagement in a 2.0 world.  [website] Retrieved from http://darmano.typepad.com/logic_emotion/2008/04/micro-interacti.html

    *Buckland, M. K. (1997). Redesigning library services: A manifesto. Chicago: American Library Association.

    *Casey, M. E., & Savastinuk, L. C. (2007). Library 2.0: A guide to participatory library service. Medford, N.J: Information Today.

    Dempsey, K. (2012). The cycle of true marketing. [website] Retrieved from http://www.librariesareessential.com/library-marketing-resources/cycle-of-true-marketing/

    *Lankes, R. D., Silverstein, J., Nicholson, S., Marshall, T. (2007). Participatory networks: The library as conversation. Information Technology & Libraries, 26(4), 17-33.

    *The Hyperlinked Library foundational readings

     
    • Pamela Hawks 7:14 am on September 3, 2012 Permalink | Reply

      Excellent find on Armano. I have read about his ideas, but that PP is a good summation of exactly the type of thinking that will help broaden how we can listen to more voices than we think.

      btw- excellent photo and good example of how listening to the community does not necessarily mean an ipad for every patron.

    • Holly 5:37 pm on September 3, 2012 Permalink | Reply

      “Trust is established when conversation goes both ways and we demonstrate we are listening to and acting on those criticisms and requests.”

      A big THIS to this sentence! I know all too well from experience that some libraries welcome suggestions, but never do anything about it. Whether it’s suggestions from patrons, or my own ideas, it’s really frustrating to see it go down the askhole. At the very least, even if libraries don’t do anything about it, they should have a very very good reason for it.

      • Valarie 12:48 am on September 6, 2012 Permalink | Reply

        Thanks Holly…and it is part of being transparent. Trust should be cultivated and guarded. Once lost, it is most difficult to regain. Even in the little school library where I work…

    • Laura 10:02 pm on September 4, 2012 Permalink | Reply

      That was one of my favorite quotes from Buckland too, “we adapt to what we adopt.”
      We have a suggestion box at our library. Upon some massive cleaning efforts at the reference desk, I found it was full of cards. Key was no where to be found! Yes….give us your feedback, fill out a card…!
      I am not convinced though…about the full-on feedback mode. Does the squeaky wheel get it all? What if there is a handful of very vociferous participants?
      Off I go to find out why it was decided that our library blog would not accept comments! Let’s be a little more open here.
      BTW. I heart your blog. You are inspiring me to get moving on mine.

      • Valarie 1:11 am on September 6, 2012 Permalink | Reply

        Thanks, Laura! I hope you have fun with your blog! And, yes, the quote is simple but true. When someone asks about a particular service or policy, and I realize we do it because we’ve always done it that way, that is my red flag to evaluate the situation to see if we can do something better. It’s exciting when we can.

        What a funny story…I’ll bet there are a lot of those kind of comment boxes around the world! I’ve been told to be cautious about asking what people want because I may put myself in a position to do what they request. At the same time, I try to be diligent in my observations and conversations with the students and staff in our school to be sure our library is providing the best service it can. I like to talk to those who are reluctant to read or visit the library to learn from them. Perhaps we need to find ways to have more of those conversations?

        I love reading comments on blogs…they are most revealing! I’m also for allowing anonymous comments so long as they are respectful…opinions about this, anyone?

    • Pamela Hawks 2:33 pm on September 6, 2012 Permalink | Reply

      I am all for allowing anonymous comments on blogs. I think that preserving the anonymity of the web is important, especially as it gets more and more personalized every day. I am a proponent of what Cory Doctorow thinks about the growing social networks (such as FB): they “cash in the precious material of our social lives and trade it for pennies.” Plus, I think people will be more open if allowed to remain anonymous. You will always get some unhelpful comments, but its a small price to pay for true, helpful criticism.

      • Valarie 1:25 pm on September 16, 2012 Permalink | Reply

        Pamela, I like the Doctorow quote! While looking for it I found this video: http://www.youtube.com/watch?v=RAGjNe1YhMA Wow, he really sums up what it is that I am uncomfortable with regarding social media. I had been thinking in regards to honest communication when allowing for anonymity, but now this really helps me to expand further on the value of it…thank you!

        • Pamela Hawks 3:22 pm on September 16, 2012 Permalink

          @Valarie , Your welcome! Yes, that is a great video (I saw it in a class I recently took called Social Informatics). I think Cory is always a good person to turn to to get the honest perspective on emerging technologies!

    • carlie 9:49 am on September 12, 2012 Permalink | Reply

      I agree with your point on learning about business. I’m currently a TA, and am reviewing business video clips for a spring library course…very interesting and simple way of planning, getting approval,implementing projects, and marketing.

      • Valarie 1:47 pm on September 16, 2012 Permalink | Reply

        What a great task to learn more about all that! Is this for the Marketing class with Koontz? My curiosity about how a business model can be applied to libraries began with marketing and continues to increase. Yet, it also makes me nervous, because we have some significant values, such as intellectual freedom, that could potentially be threatened should it be taken too far.

  • valarie907 1:14 am on April 13, 2012 Permalink | Reply
    Tags: , , technology   

    future information technologies 

    The speed at which technology evolves is staggering.  The impact reaches deep into societies on local, national and global scales.  The digital divide suggests that lack of technology integration and access is a threat to education and wellbeing.  Acquisitions of new technologies might improve function and services, but they also increase the workload through implementation, training, and infrastructure, including reliable networks, systems, servers and databases.  These resources are costly on many levels.

    Innovation for the sake of the new and titillating is not beneficial.  Potential investments should be researched and evaluated from various viewpoints for the significant contributions possible to the library environment and service (Allen, 2012).  Best practices should be employed to effectively and successfully implement a new information tool, and to clarify the purpose and goals it serves (Evans & Layzell, 2007).  Yet, if a technology is widely used, libraries should examine how it can be used to promote information literacies.  With the projected increase usage of mobile services (Rieger, 2012), it behooves the library and information community to protect the investment of their online presence by ensuring it supports and is accessible by mobile devices.

    Modern technologies are tools to promote information creation, dissemination, access and management.  The key to doing so in a productive and successful way is to create a plan.  The 5 year rolling strategic plan that Evans & Layzell (2007) mention provides structure while also allowing flexibility to deal with a rapidly changing commodity, and delineates the essential goals from the extra to control expenditures.

    Webscale services dubbed “big data” implies the impact that technologies have on manual records and metadata management (Dempsey, 2012) across agencies and disciplines.  The integration of archives, libraries and museums as information centers will impact not only the physical use of space and technology; it has a significant influence on record management, especially in the digital environment, to increase interoperability between systems using shared standards and protocols.  Consensus is not easily reached, but the advantages of the ideas that spin off of each new innovation synergize the creation of technologies that will be useful and valuable to library and information services in the future.

    The increased focus on literacies beyond the traditional (Hill, 2012), specifically digital literacy, which is in the process of being defined (Newman, 2012), will continue to impact the purpose and function of libraries in our communities.  School libraries are becoming increasingly involved in teaching multi-literacies via the Common Core (Hill, 2012).  There is an increased need to find, organize and discern valid information.  This often involves a knowledgeable librarian who has experience with a variety of technologies and modes of finding information.

    The physical library will also transform as information technologies change and influence the purpose of space.  These include the use of the actual space, function, display and organization to improve access to information services.  Library space, as community space, is incorporated into the architecture of the physical libraries and the innovative, sustainable and transformative usage of that space is significant.

    Various issues, including transparency, open source, privacy and digital rights, influence collaboration between vested parties, even across the disciplines, and impact them in unknown ways.  Yet, the number one priority of technology in libraries is improved information management and access for internal and external stakeholders and that will be the guiding principle behind long lived tech inventions adopted in the library context.

    When people ask me about the future of libraries, I don’t even acknowledge the implied suggestion that libraries are obsolete.  Instead, I say: “Information has been important to humans from the beginning; we’ve recorded it on cave walls, baked clay, papyrus and today we still have books and other mediums used to store and access information; but it’s still information…and it still needs to be organized and shared.”

    “Information delivery still requires a human intervention.” (Evans & Ward, 2007, p. 458)

    Allen, F. (2012). Why great innovations fail: It’s all in the ecosystem. Retrieved from http://www.intelligentcommunity.org/index.php?src=news&refno=696&wpos=5000,5000,7460

    Dempsey, L. (2012). Big data .. big trend. Retrieved from http://orweblog.oclc.org/archives/002196.html

    Evans, G. E., & Layzell, W. P. (2007). Management basics for information professionals. New York: Neal-Schuman Publishers.

    Hill, R. (2012). All Aboard!: Implementing Common Core offers school librarians an opportunity to take the lead. Retrieved from http://www.schoollibraryjournal.com/slj/printissue/currentissue/893928-427/all_aboard_implementing_common_core.html.csp

    Newman, B. (2012). The definition of digital literacy. Retrieved from http://librarianbyday.net/2012/04/03/the-definition-of-digital-literacy/

    Rieger, S. (2012). The Best Browser is the One You Have with You. Retrieved from http://www.alistapart.com/articles/the-best-browser-is-the-one-you-have-with-you/

     
  • valarie907 2:25 am on March 20, 2012 Permalink | Reply
    Tags: , social media, technology   

    social media and the library 

    [This inforgraphic (found on twitter) sent me on a quest to learn about libraries and social media.  There’s a lot of hyperlinks, but I hope you enjoy it…]

    Everything Your Employees Need to Know About Social Media [INFOGRAPHIC] March 10, 2012

    We live in our own geo-bubbles, defined by geographic artifacts.  With today’s technology, we don’t need to “go” anywhere to “connect” with people and information beyond that bubble.  There’s an abundance of information (warning: heavy graphics) about the social media tools available.  Libraries can take advantage of these tools to inform and publicize services and news, and much more:

    I wondered if social media is part of the training for UK pilot projects looking at how libraries can direct library users to quality internet advice and information to find a job.  Even the education profession is re-evaluating the use of social media to promote information literacy as a competency.

    We’ve heard the questions about the future of the library or what a library is when some libraries no longer have books on their shelves.  I believe in paper books and this confirms why, but that is another discussion.  Library users already use social media and it’s a natural flow to a digital context and a 24/7 virtual presence.

    The inforgraphic helps identify many challenges of setting up a social media plan, but there are libraries already using social media (pdf), resources for best practice and arguments to make it a priority because it revolutionizes the library to keep it relevant.

    The Anythink Library is a great example, as well The Independence Public Library.

     
  • valarie907 12:34 am on March 11, 2012 Permalink | Reply
    Tags: information tool, technology   

    Prezi: a cool presentation tool 

    “Prezi is a cloud-based presentation software that opens up a new world between whiteboards and slides. The zoomable canvas makes it fun to explore ideas …”

    While learning how to make a Prezi, I came across one made by Peter Morville the author of Ambient Findability:  Understanding Information Architecture

    I don’t expect mine will looked quite so polished, but it’s worth doodling around with.  I took note that one could make a pretty impressive resume using Prezi…like this one.

     
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